Call handling

Smooth Virtual Services provides clients with professional call handling services, answering calls in a friendly and professional manner. The team can filter calls, forwarding only the important ones to clients or taking messages and responding to queries on the client's behalf. They can also manage voicemail, ensuring that clients never miss important messages.

Examples of call handling services provided by Smooth Virtual Services include answering calls for small businesses, virtual medical offices, real estate agents, and service professionals such as electricians and plumbers.

Services include:

1. Friendly and professional answering: The team at Smooth Virtual Services answers calls in a friendly and professional manner, creating a positive first impression for clients' customers and callers.

2. Call filtering: The team can filter calls, forwarding only the important ones to clients, so they don't waste time on unwanted calls. This can include filtering out spam and telemarketing calls, or prioritising calls from key customers or clients.

3. Message taking: If clients are unavailable to take calls, the team at Smooth Virtual Services can take messages on their behalf, ensuring that important information is not missed. They can take detailed messages, including the name and contact information of the caller, the reason for the call, and any other relevant information.

4. Query response: The team can also respond to queries on the client's behalf, providing information about products or services, or answering frequently asked questions. This can save clients time and help them to provide a better customer experience.

5. Voicemail management: The team can manage voicemail on behalf of clients, ensuring that they never miss important messages. They can check voicemail regularly, responding to urgent messages immediately and forwarding other messages to clients for follow-up.

6. Customisable services: The call handling services provided by Smooth Virtual Services are customisable to meet the specific needs of clients. Clients can specify their call handling preferences, such as the times of day they want calls to be answered, or the types of calls they want to receive.

Overall, Smooth Virtual Services' call handling services can help clients to manage their calls more efficiently, while providing a professional and friendly image to their customers and callers.

Enquire with us for pricing and to see how much time and effort we could save you.

Contact us

Feel free to contact us with any questions or concerns. You can use the form on our website or email us directly. We appreciate your interest and look forward to hearing from you.

Email

info@smoothvirtualservices.co.uk

Phone

0333 880 0520

Address

Virtual Office

Get in touch